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Email: info@ptransfers.com|Tel: 416-551-9726

 

FAQ

About pruducts

1. How to define iron on transfers, decals stickers size?

The following logos' sizes are defined as 4 inches.




2. How to order personalized individuals' logos and team logos iron on transfers, iron on patches, jersey letters numbers and decals stickers in Persolove.com?

(1). Send us your logo or images to info@ptransfers.com with clear JPG, TFF, PSD, JPEG, and EPS, AI, SVG and PDF. or you can check out in “Logo Design” for sports logos and iron-on letter and number” for iron on letters numbers,

(2). Tell us what your demands are, such as logo size, font, style, materials (by default, iron on transfers materials’re soft and flexible heat transfer materials, premium heat transfer materials, metallic heat transfer materials)….in detail

(3). We will make a design and send the design to you for confirmation

(4). After confirmation, we will make the iron on transfers, jersey letters numbers and decals stickers in 24 hours and iron on embroidery patches for one week.

(5). Shipping by regular mail or three guaranteed days shipping or overnight shipping depending on customer’s demand

(6). Deal with customer feedback ASAP

(7). Make records for custom items in order to change or reorder



3. What heat transfer materials do you usually use by default if I don't ask for specific materials when I order iron-on transfers ?

There're 3 heat transfer materials for iron-on transfers:

Soft and flexible iron on transfers - an excellent choice for maximum the soft feeling.

Extremely thin and lightweight, soft and flexible iron on sticker is ideal for performance wear and thinner garments. It applies to virtually any type of fabric, such as cotton, polyester, bikini,spandex. Once heat applied, this material appears transparent allowing you to see through mesh holes. The thin polyurethane film features a soft hand after heat application.


Premium iron on transfers - great for jersey logo and letter and number sets

Our premium iron on sticker is formulated to work on both light and dark garments. It has amazing stretch and rebound properties, excellent durability and opacity, and will not crack or peel.

Flock iron on transfers-A low-cost decorating alternative to embroidery-A low-cost decorating alternative to embroidery-A low-cost decorating alternative to embroidery.

1.A low-cost decorating alternative to embroidery.
2.features a suede-like finish that is perfect for fashion wear and for decorating sports uniforms.
3.Soft,velvet-like texture created from high-density fibers.
4.Adds dimension to sports and corporate wear.
5.Extremely durable with long-lasting colour for light or dark-coloured fabrics
6.Recommended fabrics: cotton, polyester, poly/cotton blends.


4. Instruction

(1). How to heat apply iron on embroidery patches?

With Home iron: Download Instruction

With heat press: Download Instruction

(2). How to heat apply iron-on transfers?

With Home iron: Download Instruction

With heat press: Download Instruction

Note: this instruction is only suitable for soft & flexible, premium and metallic iron on transfers. If you order other iron on transfers that are made of heat transfer material, please email us for more information.


5. Are those iron-on stickers safe or eco-friendly, especially to Children?

Persolove's heat transfers materials, roland machine and ink have been certified to meet the chemical emissions requirements for UL GREENGUARD Gold Certification (formerly known as GREENGUARD Children & Schools Certification). They're not going to be harmful to skins, especially to Children

Attached files are certification of roland machine and machine and MSDS of heat transfer printing,

MSDS of inkjet printing (Download)

Certification of CAD color Express Print heat transfer materials(Download)

Eco-Sol Max GREENGUARD Gold Certification (Download)


6. How to select a right size logo for your garment?

Normally we decorate our garment at center chest, left chest, front, back, left sleeve and right sleeve, how do we select right size logo?

For adult garment

Center chest logo: 10 inches

Left chest logo: 3 inches or 4 inches

Front number: 9 inches

Back logo: 10 inches

Back name plate: 4 inches

Back number: 10inches or 11innches height

For over 8 years old youth garment

Center chest logo: 8 inches

Left chest logo: 3 inches

Front number: 7 inches

Back logo: 8 inches

Back name plate: 3 inches

Back number: 8 inches or 9 inches height

For 3-8 years old youth garment

Center chest logo: 6 inches

Left chest logo: 2.5 inches

Front number: 6 inches  

Back logo: 6 inches

Back name plate: 2 .5 inches  

Back number: 6inches or 7 inches height

For less than 3 years old baby garment

Center chest logo: 4 inches logo

Left chest logo: 2 inches

Front number: 4 inches

Back logo: 4 inches

Back name plate: 2 inches

Back number: 4 inches or 5 inches height

 

About service

1. Which payment methods do you accept?

We accept credit card payment (including Visa, mastercard, Amex and Discovery.)


2. What is your return policy?

We don't accept return for custom items such as jerseys and letters/numbers because it's designed for you; If there is quality problem, we could communicate to solve it.

For other defected items, you could return it within 7 days after you receive it.


3. Do you have drop shipping service?

Yes, we do offer drop shipping services. Please contact us at info@ptransfers.com for details.


4. Is there any quantity discounts?

Yes, great discount is available for large quantity order. For more details, please feel free to send us an email.


5. What are the shipping methods?

Usually, we ship your order via Canada Post regular service without tracking number to save your money. If you need rush service, please contact us after you place your order. UPS Express service is available, but extra shipping fee will be charged.


6. How to place your order?

* Register an account in our website and input all necessary information

* Login in your account and start to search the items you like

* Add items to your shopping cart; Choose the size for your stickers decals, letters, or numbers.

* Double check your shopping cart contents to make sure you have everything you ordered. You can edit your shopping cart by adding or removing items from your cart. Then click the "refresh" button to update it.

* To continue shopping, click the "Back to Shopping" grey color button on the left bottom corner.

* To Check out, please click "Go to Checkout" green color button on the right bottom corner.

* Click the "Go to checkout" button, you will go to the step 1 of 3:

Delivery Information, in this section, you can double check your shipping address. And you can choose your shipping method from Table Rate (regular mail service) and UPS Rate (express shipping service).

* Click "Continue" button to go to step 2 of 3:

Payment Information

* In this section, you can see your order total.

* Then click the "Continue" button to step 3 of 3:

Order Confirmation. It's the last chance for you to double check your shipping, billing, and order information.

If everything is ok, please click the "Confirm the order" green button to go to the final step: Payment. Input your Cardholder Name, Credit Card Number, Expiry Date and CVV Number. You can write Special Instructions or Order Comments, then press "continue" button and complete your order successfully

* After you complete payment, you can select log off or you can manually go back to our website.

For more details of ptransfers.com please feel free to contact us at info@ptransfers.com.

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